Welcome to TechScoopz.com! We are a technology news, reviews, and insights platform dedicated to delivering the latest scoops in gadgets, software, AI, cybersecurity, and more. Our mission is to inform, educate, and engage tech enthusiasts worldwide with accurate, timely, and unbiased content.
This Customer Policy outlines our commitment to you—our readers, commenters, newsletter subscribers, and community members. It covers how we handle inquiries, feedback, content interactions, and any issues you may encounter. While we don’t sell physical products, we treat every visitor as a valued customer of our digital experience.
1. Our Commitment to You
At TechScoopz, your satisfaction is our top priority. We strive to:
- Provide reliable, high-quality tech content that’s fact-checked and up-to-date.
- Respond promptly and professionally to your questions or concerns.
- Foster a respectful, inclusive community in comments and on social media.
- Protect your privacy and data (see our separate Privacy Policy for details).
2. Ways to Contact Us
We’re here to help! Reach out via:
- Email: support@techscoopz.com (preferred for detailed queries)
- Contact Form: Available on our Contact Page
- Social Media: DM us on X (@TechScoopz), Facebook, or Instagram
- Comments: Reply directly on articles (moderated for spam and abuse)
Response Times:
- Emails & Contact Forms: Within 24–48 hours (business days)
- Social Media: Within 12–24 hours
- Urgent issues (e.g., site downtime): Monitored 24/7 via automated alerts
3. Types of Support We Offer
- Content Corrections: Spot an error? Email us with sources—we’ll investigate and update promptly, crediting you if appropriate.
- Technical Issues: Browser problems, slow loading, or mobile glitches? Share screenshots and device details for quick fixes.
- Newsletter Help: Subscription issues, unsubscribe requests, or preference changes—handled instantly via links in every email.
- Comment Moderation: Flagged spam or violations? We review within 24 hours.
- Advertising/Sponsorship Inquiries: Direct to support@techscoopz.com
- Accessibility Requests: Need alt text, transcripts, or screen-reader optimizations? Let us know—we comply with WCAG standards.
4. Community Guidelines
Our comment sections and social channels are for constructive tech discussions:
- Be respectful—no hate speech, harassment, or personal attacks.
- Stay on-topic; off-topic or promotional spam will be removed.
- No illegal content, misinformation, or excessive self-promotion.
- Violations may result in bans (with warning for first offenses).
5. Feedback & Complaints
We love hearing from you!
- Praise or Suggestions: Share ideas for future articles or features.
- Complaints: If we’re falling short, tell us. We’ll acknowledge within 24 hours, investigate, and resolve within 7 days.
- Escalation: Unresolved? Email support@techscoopz.com for senior review.
- Anonymous feedback welcome via our contact form.
6. Limitations & Disclaimers
- Content Accuracy: We strive for 100% accuracy but tech evolves fast. Opinions in reviews are subjective; always verify specs independently.
- No Warranties: Site provided “as-is.” We’re not liable for third-party links or ads.
- Downtime: Rare, but planned maintenance announced via X and homepage banners.
- No Refunds: All content is free; premium features (if added) will have separate terms.
7. Policy Updates
We may update this policy to reflect site changes. Significant updates will be announced via a homepage notice and email to subscribers. Continued use means acceptance.
8. Contact Information
TechScoopz Email: support@techscoopz.com X: @TechScoopz